Position Overview:
The Support Associate is responsible for providing excellent customer service and technical support to clients on a wide variety of issues. They will be required to troubleshoot problems, handle customer inquiries, and provide information on products and services. They must possess an in-depth knowledge of Service Level Agreements (SLAs), Help Desk Support, Ticket Management, and Service Desk functions.
Key Responsibilities:
Qualifications:
Candidates should be comfortable with at least the following:
Windows 10/11
Mac OSX
Basic applications support (e.g. Microsoft Office)
Microsoft 365 (Basics of Sharepoint, One Drive), simply administrative tasks like setting up a new use
Familiarity with basic desktop networking issues
Understanding of cybersecurity tools (e.g virus protection, DNS filtering)
Proficient with Service Level Agreements (SLAs), Help Desk Support, Ticket Management, and Service Desk functions.
BenefitsMedical, Dental, Vision
401K with Company Match
Generous PTO Policy
Applicants must be authorized to work in the U.S.
Allyson Cronan Shields is recruiting for this position and the positions below.
Email me to apply for this position
Employees will receive paid leave to the extent required by state or local law
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.