Customer Support II

Located in South Charlotte, NC we are an international manufacturing solutions to some of the leading OEMs globally. We are an integral part of our customers' supply chains, and we help lower their costs and working capital for engineered parts.  Our customized programs encompass component sourcing, quality control testing, engineering, kitting, subassembly, supplier management, and more.  

As a Customer Support Staff 2, you will be responsible for providing exceptional customer service and support to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting positive customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Identify and resolve customer issues effectively while maintaining a high level of customer satisfaction
• Utilize Excel to track and analyze customer interactions and feedback
• Assist in creating and maintaining customer support documentation and resources
• Collaborate with team members to enhance the overall customer support process
• Train and mentor new team members as needed
• Prioritize and manage multiple tasks in a fast-paced environment
• Provide feedback to management on customer trends and issues

Qualifications

• 3+ years of proven experience in customer service or support roles
• Strong proficiency in Excel and a solid understanding of customer support software
• Excellent multitasking skills with the ability to handle multiple customer inquiries simultaneously
• Strong communication skills, both verbal and written
• Ability to troubleshoot and solve problems efficiently
• Experience with Microsoft Office applications is a plus
• Demonstrated ability to work collaboratively in a team setting
• Strong organizational skills with the ability to prioritize tasks effectively
• Analytical mindset with the ability to interpret data and make informed decisions
• Effective presentation skills and time management abilities

Benefits

PTO: 10 days | 15 days after probaitionary period

Insurance: Health, Vision, Dental, FSA accounts

Short-Term Disability and Long-Term Disability Insurance

Basic Life Insurance 100% company

401k - 100 match 3% and 50% match up to 5%

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.